Technical Support Analyst (German fluent), CP & ESG Audit & Assurance

Join us at Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact.

We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. We are currently looking for a Technical Support Analyst , to join our team.

About the role: As a Specialist in the Customer Service - Technical role, you'll be advancing your ability to resolve a wider range of technical issues for our customers. You’ll assist in the troubleshooting, maintenance, and resolution of technical support cases.

Your contributions will help improve customer satisfaction and operational efficiency by addressing more complex issues with increased independence. Responsibilities: Handle escalated technical support inquiries from Specialist I.

Perform intermediate-level troubleshooting and problem resolution. Guide customers through installation and setup of products.