Senior/Expert Technical Account Manager (all genders)

As a Senior/Expert Technical Account Manager (TAM) at SCAYLE, you will be the strategic and technical point of contact for a portfolio of 5-10 enterprise E-Commerce SaaS customers. You will be deeply embedded in their technical ecosystems, helping align their business goals and product roadmaps with SCAYLE’s E-Commerce platform capabilities.

Your goal is to ensure long-term customer success by acting as a bridge between client teams, internal product/engineering, and SCAYLE's platform roadmap. This role requires a combination of enterprise-level account management, technical ecommerce expertise, and architectural understanding of composable commerce platforms.

Own and manage 5-10 enterprise customer relationships from a technical perspective Act as the customer’s trusted advisor for SCAYLE platform usage, integration best practices, and architecture decisions Translate complex customer requirements into actionable feature requests and influence internal product roadmaps Map customer business needs to existing product features and proactively drive adoption Coordinate technical escalations in collaboration with solution engineering, support, and product teams Lead technical QBRs, in