Master mechanic (m/f/d)

You will take customer orders using modern hardware and software and record them accurately You will conduct professional consultations with customers independently and with a focus on customer service You will coordinate appointments between the workshop and customers and ensure that everything runs smoothly You will be responsible for the daily scheduling and supervision of workshop mechanics You will draw up cost estimates and provide technical support during vehicle repairs You assess workshop orders and prepare them for invoicing You handle warranty and goodwill claims, as well as customer complaints, reliably and with a focus on finding solutions You will check completed repair and maintenance work for quality and completeness You will provide expert support to customers and mechanics with technical enquiries You have completed your training as a Master Motor Mechanic (m/f/d) You have practical experience in the field of commercial vehicle technology You have sound IT skills and are confident using modern hardware and software You have a good command of written and spoken German You hold a Class CE driving licence Reliability, the ability to work as part of a team and a stron