Head of Customer Success (m/f/d)

Turn Customer Success into our next growth engine Customers today expect more than fast service. They expect guidance, solutions, and a partner who actively helps them succeed.

At BACHMANN , we are bringing Customer Service, Customer Success, AI and intelligent Automation closer together. Not as an end in itself, but to increase customer loyalty, create sustainable growth opportunities and build scalable processes for the future.

This is not about managing customer interactions. It is about creating commercial impact.

Your mission is to turn customer relationships into long-term business value, identify growth opportunities across the customer lifecycle and position Customer Success as a key driver of sustainable revenue growth. That's why this role exists.

You won't inherit an organization that simply needs managing. Most importantly, you will help build something sustainable that can scale.