Forwarding agent (m/f/d)

You will independently handle incoming and outgoing consignments as part of day-to-day freight forwarding operations and ensure that transport processes run smoothly You will carefully record and maintain shipment data and transport orders in the standard IT systems You will clarify transport queries with customers and service providers and coordinate dates and procedures You will coordinate collections and deliveries and track the status of consignments until they are successfully delivered Acting as the liaison between internal departments, you will coordinate workflows and keep all parties involved up to date You will receive and process complaints and initiate appropriate measures to resolve claims You will prepare and check transport and accompanying documents, such as delivery notes and waybills, and archive them correctly You will support the team with administrative tasks in the commercial and freight forwarding areas, such as correspondence and the preparation of invoices You have successfully completed an apprenticeship as a freight forwarding clerk (m/f/d), a freight forwarding and logistics services clerk (m/f/d) or an office management clerk (m/f/d) You have already ga