Data Entry Operator (m/f/d)

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On behalf of our client, a medium-sized company in the customer service sector based in Cologne, we are looking for you to join us as a data entry clerk (m/f/d) as part of a temporary placement with the option of a permanent role . You will be responsible for handling all customer service enquiries, both in writing and over the telephone, with the utmost care, in a dynamic working environment You will also be responsible for identifying complex, special or unclear cases and coordinating these closely with the relevant specialist colleagues: Furthermore, you will manage direct and solution-oriented communication with the various branches, workshops and contacts across Germany Ensuring that specific customer enquiries are forwarded to the relevant specialist departments in a timely manner is also part of your day-to-day operational duties As part of your role, you will support the dedicated team in flexibly handling a wide range of e