Customer First Academy Lead (m/f/d)

As a leading provider of software solutions for healthcare, we operate in 19 countries and employ nearly 9,000 dedicated professionals. You will work in a dynamic and innovative environment, filled with exciting opportunities.

With your commitment and passion, you’ll have the chance to make a lasting impact. CGM Leverages AI: We are looking for people who are inspired by the power of AI in eHealth, eager to shape transformation, and curious at heart - ready to see how technology can make healthcare smarter, easier, and better.

Together, we are shaping the future of healthcare. Become part of our mission and make a difference - for a world where knowledge saves lives!

In this role, you build and run the Customer First Academy — CGM’s central capability engine for service and support excellence. The Academy is not a training catalogue; it is the operating system for how more than 1,000 customer-facing professionals and ~50 service partners develop the mindset, methods, and product knowledge they need to delight customers every day.

You own both the strategic design and the daily operations: setting the curriculum architecture, selecting and enabling champions in each Product Country