Customer advisor (m/f/d)

Are you looking for an environment that matches your aspirations? At persona service, we accompany you on your way to positions where you can develop and contribute your skills.

We combine expertise with personalised advice to get your career off to a successful start. You will efficiently plan, coordinate and prioritise the assignments of our service technicians (m/f/d), taking into account their qualifications, availability and geographical location You will also optimise routes and travel itineraries to ensure short response times Furthermore, you will maintain an overview of qualifications, certifications and coordinate the provision of spare parts and materials You will also prioritise emergency and urgent call-outs over regular service appointments Furthermore, you will coordinate appointments and act as the direct point of contact for customers regarding after-sales service matters, as well as complaints and warranty claims You will also record, maintain and track service orders in Salesforce and assist with their invoicing as well as with preparing quotations for maintenance and service contracts Finally, you will contribute to the continuous improvement of our service proc