Mitarbeiter IT Support 2nd Level Onsite m/w/d

Enthuse customers and provide best experience through best in class hardware, software and technical support services - Experience (typically 18 months) in IT Field Services or End User Computing roles. - Strong exposure to multi-site, multi-vendor, and regulated enterprise environments.

- Hands-on experience with Windows, macOS, mobile platforms, Microsoft 365, and ITSM tools. - Experience with endpoint management platforms such as Intune, SCCM.

- Proven experience with IT audits, GDPR, ISO, and data protection regulations • Provide day-to-day onsite and remote EUC support for end users • Troubleshoot and resolve hardware, software, OS, and application issues (Intune/SCCM) • Deploy, configure, and support laptops, desktops, and mobile devices • Manage full device lifecycle (imaging, patching, upgrades, asset tracking in CMDB) • Maintain ITSM tickets and follow ITIL processes (incident, request, change) • Ensure compliance with security, GDPR, and corporate standards • Support conference rooms (Teams Rooms, Cisco, Polycom, Surface Hub) • Provide printer and peripheral support (installation, maintenance, vendors) • Deliver onsite field support (repairs, replacements, upgrades, preve