IT Supporter (m/f/d)

You will be responsible for receiving, assessing and processing fault reports and customer enquiries through to resolution using ticketing systems. Initiating and overseeing the necessary measures in incident and problem management, in collaboration with internal and external contacts, also falls within your remit.

Furthermore, you will maintain proactive and confident communication with customers:and users, as well as with internal and external stakeholders. You will ensure compliance with service-level agreements (SLAs) with customers and partners.

Furthermore, you will be responsible for creating and updating documentation and best practices You have completed a vocational training programme, e.g. as an IT specialist (m/f/d) in system integration, or hold a degree in Computer Science or Business Informatics You have at least 2 years’ professional experience in IT support or an IT helpdesk You have a broad range of IT knowledge in the areas of IT security, hardware, software, client/server environments and operating systems, as well as experience in the public sector You also have a basic understanding of the ITIL framework (e.g.

ITIL Foundation), 2.2 To carry out this role, you